Express Delivery Operative level two apprenticeship evolves.
West Thames College - LSA engaged in the evolution of standard with Duty list for our front line Express logistics operatives.
Brand – collection & delivery – metrics all voted by voice of employers to be key to our next generation front line.
Official 2024 photo of the Express Logistics DFE, IFA Education group, West Thames College Principal Tracy Aust in the photo with Mark Cooper, LSA Logistics Skills Alliance Carl Lomas in the photo. WTC and LSA in the photo and at the heart of logistics next generation apprenticeship evolution with Nick Mawhiney, deputy director of IFA responsible for transport logistics. Add HE and you can see Peter John University of West London in coalition to see level two all the way to level six.
The group rich in employers aligned to West Thames College and UWL is focused on the levy paid Express apprenticeships from level two delivery at door, to level 6 manager degree. The group forms the Trailblazer apprenticeship panel for DFE IFA, a rare annual photo of the team was captured at the National Courier Awards with IFA Dept Director Nick Mawhinney at centre, West Thames College team, LSA chair and UWL Vice Chancellor. Employers included brands of Evri DPD, Royal Mail, Yodel and Whistl among regionals, training providers and external assessor organisations with the Inst of Couriers co-chairs for education, Louise O'Neil and Trevor Hoyle.
West Thames College were at the heart of level two discussion for delivery of the twelve month, learning journal work book scheme, uniquely matched to the Institute of Couriers employer material. Thirteen new duties, mapped to three hundred hours of unit delivery.
Key discussion for the group focused on an evolution of the standard for express delivery operative level 2, WTC team alongside LSA delivered vision for the learning focus.
A twelve month delivery, paid by levy for our front line individuals dealing with delivery at door. The evolution of the standard has seen the addition of a duty list; a list of duties expected of our individuals. The Trailblazer has sat many times during 2023-24 and having formed a variety of draft duties, is presently in its eleventh iteration at V6.0. The duty list group at the Q4 IOC heads of industry, (representing quarter of a million vans in express) voted on the relevance and importance of individual duties, the employer voice put duty list V5.6 to employer vote. The consensus was duty one was to represent brand. Core collection and delivery units headed metrics as a target toward first time every time. Maintaining condition of package remained high and sits separate to regulation and operational duties. A new IFA manager for Express, Andrew Scott has worked with the Trailblazer group and the IOC co-chairs for education, Louise O'Neil Whistl and Trevor Hoyle former SVP FedEx to get the wording for the S0T103 duty list spot-on. V5.6 has evolved through sub-group discussions to V6.
With over three thousand starts so far, the employer voice was ‘no change’ for the delivery detail. The existing delivery units of knowledge skills and behaviour have been mapped to the new duty list leaving the evolved standard very similar in composition to the existing. A clarity on distinction grading has been requested for the discussion test in the end point assessment. The V6 document goes before the 2025 Q1 round table on Jan 28th at the Guildhall Heads of Industry event.
Decarbonisation, net zero all in the original standard, but will get updates to 2050. This leaves a robust, fit-for-future apprenticeship. Measuring metrics of first time every time delivery. Some additions on robots at door get a mention and clarity for dog attack at door is expected to get reinforced with simulation exercises already formed by the IOC will add to the existing core assessment of route finding for delivery.
You will find a link to the full V6 duty list below. The Level two express delivery operative remains open and available, paid for by levy and delivered by a variety of national and regional training providers at no cost to the candidates.
Our front line future looks in good hands. Tracy Aust WTC left of centre next to UWL Vice Chancellor Peter John. Carl Lomas LSA far right.
ST0103 Express Delivery Operative
Draft Duties Version 6
1. Perform delivery and collection services in accordance with the service schedule of the brand.
2. Perform deliveries and collections according to organisational instructions and standards.
3. Meet service quality metrics and customer expectations
4. Confirm delivery and collection of goods.
5. Load and unload goods, ensuring safety and security.
6. Maintain the condition of the goods and packages.
7. Deliver and collect goods in compliance with relevant regulations and legislation.
8. Engage with the appropriate route, making responsible choices if route changes are needed.
9. Carry out risk assessment following arrival at delivery or collection address.
10. Apply safe systems of work for the use of equipment.
11. Carry out continuous professional development to maintain knowledge of current and future developments affecting the role.
12. Act with integrity
13. Perform collections and deliveries in a manner which seeks to minimise environmental impact.
